Question 1

What forms of payment can I use?

Accepted Answer

All major credit cards are accepted. When paying with a credit card, your subscription amount will appear on your credit card statement. Existing customers may be eligible to pay by invoice and can contact support to check their eligibility for this payment method. For Microsoft 365 plans, depending on your choice of service, you'll be billed monthly or annually.

Question 2

What's the difference between monthly and annual commitment subscriptions?

Accepted Answer

Monthly subscriptions offer flexibility, while annual subscriptions provide cost savings and additional benefits. Compare the options to find what works best for your needs.

Question 3

What is the difference between Microsoft 365 Business Basic, Business Standard, Business Premium, and enterprise plan options?

Accepted Answer

Microsoft 365 Business Basic provides web and mobile versions of Word, Excel, and PowerPoint plus business email, cloud storage, and Teams. Business Standard adds desktop apps and additional apps such as Clipchamp. Business Premium includes advanced cyberthreat protection and device management. Enterprise plans add increased compliance, security management, and additional business intelligence and analytics.

Question 4

If I'm already subscribed to a Microsoft 365 plan, can I switch to another plan?

Accepted Answer

Yes, you can transition your account to a different plan as the needs of your organization change.

Question 5

Can I mix and match different Microsoft 365 plans?

Accepted Answer

Microsoft 365 for business base plans (charged per user) are designed for organizations with up to 300 users. Organizations with more than 300 users should consider Microsoft 365 for enterprise plans.

Question 6

Do you offer volume discounts?

Accepted Answer

Discounts are available for enterprise agreement customers (typically 250+ licenses) who want to purchase through volume licensing. A Microsoft expert can help you explore purchasing options for large organizations.

Question 7

Can I purchase Microsoft 365 add-on services to supplement my subscription?

Accepted Answer

Many customers purchase a Microsoft 365 base subscription and then add services to round out their implementation. Customers may also purchase apps from thousands of vendors available in the Microsoft 365 store.

Question 8

Can I cancel my subscription at any time?

Accepted Answer

You can cancel your subscription at any time. Depending on the product and your subscription, there may be a penalty for canceling before the end of your contract. Monthly commitment subscriptions can be canceled without penalty.

Question 9

What happens to my data if I cancel my subscription?

Accepted Answer

Your data is yours. You can download your data — for example, email and documents on team sites — and save it elsewhere before canceling. After cancellation, data associated with your Microsoft 365 account will be available to your administrator(s) in a limited-function account for 90 days.

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