Aheeva
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What is Aheeva?
Aheeva is a comprehensive call center software designed to streamline customer interactions and enhance productivity. It offers a range of features to improve call center operations and customer service.
Company Details
Aheeva Technologies Inc.
Founded in 2000
50-200 employees
Montreal, Canada
Features:
- Interactive Voice Response (IVR)
- Automatic Call Distribution (ACD)
- Call Recording
- Real-time Analytics
- CRM Integration
- Predictive Dialer
- Call Queuing
- Agent Performance Monitoring
- Scripting Tools
Pros & Cons
Pros
- User-friendly interface
- Customizable features
- Scalable for small to large call centers
- Real-time reporting and analytics
- CRM integration for enhanced customer support
Cons
- May require some training for new users
- Higher pricing compared to some competitors
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*Disclaimer: This content has been generated by AI.