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Castel Communications

Castel Communications

https://castel.com

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What is Castel Communications?

Castel Communications offers a powerful, scalable, and intuitive cloud-based contact center solution that optimizes customer engagements and enhances agent productivity. The platform includes features such as multichannel engagement, speech analytics, digital voice recording, automated dialing, live compliance monitoring, unified reporting, and analytics, all designed to improve customer service, maintain compliance, and boost revenues.

Advantages

  • Unified communications
  • Video conferencing
  • Team messaging
  • File sharing
  • Voice calls
  • Integrations
  • Mobile access
  • Analytics and reports

Company

location
Dallas, Texas, USA
founded year
1992
employee size
100-500
parent company
Castel Group

Reviews

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