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Customer Service Suite

Customer Service Suite

https://freshworks.com

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  • Review

What is Customer Service Suite?

With Freshworks Customer Service Suite, you can create and deploy intelligent chatbots in a snap, then watch them resolve issues 24/7. Automation reduces routine tasks; built-in AI helps agents, admins, and leaders excel.

Advantages

  • Ticket management
  • Multi-channel support
  • Knowledge base
  • Reporting analytics
  • Automated responses
  • Customer feedback tools
  • Integration options
  • Live chat support

Company

location
San Francisco, CA
founded year
2005
employee size
5000+
parent company
Tech Solutions Inc.

Reviews

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