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What is DeskPRO?

DeskPRO is a comprehensive helpdesk and customer support software solution designed to streamline communication between businesses and their customers. It offers a centralized platform for managing support tickets, emails, chats, and more, providing a seamless experience for both support agents and customers.

Company Details

DeskPRO
Founded in 2001
50-200 employees
United Kingdom

Features:

  • Ticket management
  • Email integration
  • Live chat support
  • Knowledge base
  • Automation tools
  • Reporting and analytics
  • Customizable workflows
  • Multi-channel support
  • Self-service portal

Pros & Cons

Pros

  • Comprehensive customer support features
  • Easy ticket management
  • Multi-channel communication options
  • Customizable workflows for efficient support processes

Cons

  • Steep learning curve for beginners
  • Some advanced features may require additional training

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