elevio
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What is elevio?
Elevio is a comprehensive customer support platform that helps businesses improve their customer service by offering self-service solutions. It allows companies to create interactive help widgets, knowledge bases, and in-app guidance to assist users in finding answers to their queries. Elevio aims to reduce support ticket volume and enhance customer satisfaction.
Company Details
Elevio
Founded in 2014
51-200 employees
Melbourne, Australia
Features:
- Interactive help widgets
- Knowledge base creation
- In-app guidance
- User segmentation
- Real-time chat support
- Multi-language support
- Analytics and reporting
- Custom branding options
- Integration with popular CRMs and help desk software
Pros & Cons
Pros
- User-friendly interface
- Wide range of self-service tools
- Effective in reducing support ticket volume
- Customizable branding options
- Real-time chat support for instant assistance
Cons
- May require some time to set up and customize
- Pricing may be on the higher side for small businesses
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*Disclaimer: This content has been generated by AI.