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What is Freshdesk?

Freshdesk is a customer service platform that helps businesses provide better customer service experiences. It offers features such as cloudfront and request ID troubleshooting to ensure customers get the best service possible.

Advantages

  • Ticket management
  • Multi-channel support
  • Automation rules
  • Self-service portal
  • Knowledge base
  • Customer satisfaction surveys
  • Reporting and analytics
  • Mobile app

Company

location
San Mateo, California
founded year
2010
employee size
1000+
parent company
Freshworks Inc.

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