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Glance Networks

Glance Networks

https://glance.net

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What is Glance Networks?

Glance Networks is a leading visual engagement platform that enables businesses to provide exceptional customer support and sales experiences through real-time collaboration tools. It allows agents to visually guide customers through complex processes, leading to faster issue resolution and increased customer satisfaction.

Company Details

Glance Networks Inc.
Founded in 2000
200-500 employees
Arlington, Massachusetts, USA

Features:

  • Co-browse
  • Screen share
  • Agent video
  • Mobile SDK
  • Session recording
  • AI-powered insights
  • Integrations with CRMs
  • Customizable branding
  • Real-time annotations

Pros & Cons

Pros

  • Enhanced customer support
  • Increased sales conversion
  • Improved customer satisfaction
  • Easy to use interface
  • Real-time collaboration features

Cons

  • Potential privacy concerns with screen sharing
  • May require training for new users

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