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What is InMoment?

InMoment is a leading customer experience optimization platform that helps businesses capture, analyze, and act on customer feedback to drive better business outcomes. It offers a comprehensive suite of tools and solutions to measure and improve customer experience across various touchpoints.

Company Details

InMoment
Founded in 2002
500+ employees
Salt Lake City, Utah, USA

Features:

  • Feedback collection
  • Sentiment analysis
  • Action planning
  • Customer journey mapping
  • Real-time reporting
  • Text analytics
  • Social media monitoring
  • Survey customization
  • Employee engagement tools

Pros & Cons

Pros

  • Comprehensive customer experience solutions
  • Advanced analytics capabilities
  • Real-time feedback analysis
  • User-friendly interface
  • Robust reporting features

Cons

  • Steep learning curve for complex features
  • Integration with existing systems can be challenging

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