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What is ZOHO Desk?
Zoho Desk is a cloud-based customer service/help desk software that helps businesses manage customer support across multiple channels (email, phone, live chat, social media, and web).
Advantages
- Omnichannel ticketing
- Email, chat and phone
- Social media support
- Self-service help center
- Knowledge base articles
- SLAs and escalations
- Workflow and assignment rules
- Agent performance reporting
Company
- location
- Chennai, India
- founded year
- 1996
- employee size
- Over 8,000 employees
- parent company
- Zoho Corporation
ZOHO Desk Products
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Express Plan
- • Email ticketing
- • Web contact forms
- • Help center access
- • Basic workflow rules
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Standard Plan
- • Leads, contacts, accounts
- • Basic workflow rules
- • Sales forecasting
- • Custom reports and dashboards
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Professional Plan
- • Blueprint process management
- • Sales order and invoice records
- • Validation rules
- • Web-to-case forms
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Enterprise Plan
- • Territory management
- • Zia AI assistant
- • Multi-user portals
- • Custom modules and buttons
Reviews
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